Beach Baby Rentals, LLC of Southwest Florida

Log In

Log In

Forgot Your Password?

Cart Subtotal: $0.00

How far in advance do I need to make my reservation?

It is best to make your reservation(s) as soon as your travel plans are finalized; either online, or call us at 239-765-0032.  Reservations made within 24 hours of required delivery time will incur a $20 administrative fee. All reservations are subject to availability


Do you have a minimum order?

Yes, orders must subtotal $45 prior to tax and any delivery fees, and there is a three (3) day minimum rental period (which includes the start date and end date). 

 

What does it mean if a selected date says "reserved" when I click on it?

If you are trying to book an item for a particular date and the web site indicates the item is "reserved", it means that all inventory for that item is already booked.  If you get the “reserved” message, please call us at 239-765-0032 for a creative solution to your baby gear needs.

 

Is my order delivered, or can I pick it up?

We are a mobile business and do not maintain a storefront. For your convenience, all orders are delivered and picked up at the address provided. You will be contacted at least 24 hours in advance of the order start date to confirm your delivery window, and again to confirm the pickup window. Our goal is to have your gear delivered and set up before the baby’s arrival.

 

 What are your delivery rates?

We deliver our baby gear for free to destinations in Fort Myers Beach, parts of Fort Myers, North Naples, and Bonita Springs. We also deliver in other areas, including Sanibel, Captiva, and Cape Coral. For a detailed explanation, see our  service area page. All delivery fees are a single combined fee to cover both delivery and pickup.

Deliveries to the Fort Myers Airport (RSW) are $75 between 8am and 5pm. Additional rates will apply for early morning or late night delivery/pickups. Please call us at (239) 765-0032 to make these special arrangements, We will need your arrival and departure information in order to complete the order process. All delivery fees are a single combined fee to cover both delivery and pickup.

 

 What time can my order be delivered?

Our normal delivery time is from 8am-4pm. For your convenience, all orders are delivered to the address provided. You will be contacted at least 24 hours in advance of the order start date to confirm your delivery window.  Our goal is to have your gear delivered and set up before the baby’s arrival. However, this is a courtesy, not a guarantee. Please be sure to let us know if you have any specific delivery requirements when you book your reservation. We will do our best to accommodate.

PLEASE NOTE: If you require the baby gear delivered outside of our normal delivery window, there is an additional fee. For example: if you are arriving at 7pm, and we are unable to access the property before you arrive.

 

How do I return the equipment?

We are a mobile business and do not maintain a storefront. For your convenience, all orders are picked up at the address provided during our normal pickup window of 8am-11am. As a courtesy, we will contact you 1-2 days prior to your end date, to confirm pick up.  Due to seasonal needs and traffic, we are unable to provide an exact time for our arrival; therefore, please have all baby gear clean and ready by 8am. Our driver will attempt to contact you 15-30 minutes prior to arriving.

If you require an item beyond 11am on your departure date, it is imperative that you contact our office at 239-765-0032 to make arrangements before your arrival.  If we are able to extend past our 11am pick up, an additional fee may be incurred. We will attempt to assist you with your needs, however, especially during season, it may not always be possible.  

 

What is the "Damage and Dirty" Policy

We love our gear and take great care and pride in delivering you pristine baby gear. So please love our stuff like it’s your own. If the words “eww,” “yuck,” “gross,” or “disgusting” or “uh-oh” are used by our delivery team when we pick up our gear, you can look forward to a cleaning / repair charge of up to $50 per hour additional cleaning effort beyond normal soiling. If any items are lost, stolen, or damaged we will charge your credit card the cost of replacement or repair in addition to the rental costs.


What are your office hours?

Beach Baby Rentals is on “Island Time”. Most days we open 9am or 10am. Occasionally …very occasionally…as early as 7am. We close about 6pm, occasionally about 4pm or 5pm, depending on traffic, but sometimes as late as11pm or 12am, depending on season. Some days we aren’t here at all and lately we’ve been here just about all the time except when someplace else.

 In short, if you need us call us at (239) 765-0032, or email us at beachbabyrentalsfmb.com. If you’re calling during off-hours, please leave a message and we’ll get back to you as soon as the office opens in the morning. If you’d like to email us, we generally answer all hours of the day and night…because we are usually sitting in traffic! In other words, we are here for you.

 

Do I pay a deposit?

No.  At the time you place your order, your credit card will be charged the full amount of your rental, including tax and any delivery fee.  We use a secure SSL credit card processing service, and your credit card information is not maintained by Beach Baby Rentals, LLC. 

 

Is my credit card information secure on your website?

 The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks when you reserve or purchase through the Beach Baby Rentals website. See this online payments diagram  to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

 

Credit Card Processing

 In addition, we now offer PayPal Express Checkout, which allows you to reserve your gear without providing a credit card number to Beach Baby Rentals, but instead using your PayPal account that you may already have established.  PayPal is a great way to securely enter into e-commerce transactions!

 

 
PayPal Logo

 

I'm having trouble placing my order on-line. What can I do?

If you are experiencing any issues with our website please call us at 239-765-0032. 


What is your Cancellation Policy?

We understand that circumstances change. Therefore, if you cancel your order within 72 hours (3 days prior to your reservation start date), you will be refunded all but 20% of your order, which covers transaction cost. If you cancel later than 72 hours (3 days prior to your reservation start date), you will be refunded all but the three (3) day minimum rental charge for your order. 

  

Can you install a car seat if I rent one?

No, we are not authorized to install car seats due to liability concerns.  Please note Florida law with respect to child car restraints.

While we can't install your seat, there is help available.  Call the Children's Hospital at the Health Park Medical Center off Summerlin Drive in Fort Myers to schedule an installation appointment:  239-343-5803.  Plan ahead, the appointments book up early!   We also understand that some local fire departments will install you car seat for you.

 

Do you purchase secondhand baby equipment?

No, all of our baby equipment is purchased brand new and meets Juvenile Products Manufacturers Association (JPMA) standards.

 

How is your equipment cleaned?

We maintain clean, hygienic equipment using environmentally sound products that are safe for your baby.  All linen is laundered in hot water with a final steam treatment, and all equipment is checked and cleaned, and steamed after each use.  Where possible, the gear will be packaged in shrink-wrapped plastic to remain sanitary while stored prior to the next rental period.